Missing pieces? Did Gabrielle lose her basketball? Did Ellie’s chef hat fall into her mixing bowl?

We spent a lot of time testing our pins before launch to make sure that they would show up with all of their parts but jostling happens. But don’t panic. Shoot an email to customerservice@buntoppers.com and we will send you a replacement pin.

Are you shipping to countries outside of the US?

We ship directly to customers in both the U.S. and Canada, so you can order directly from us. And we are in the middle of a whole bunch of discussions with retail partners so sign up for our newsletter to stay in the loop as we roll out our retail partnerships.

Where is my package?

If you haven't received your order within two week after you placed it, please email us at customerservice@buntoppers.com, and we’ll make sure you get your BT as soon as possible! 

Is your website shopping area secure?

Yes, we are committed to providing you a secure shopping experience. For your security, we use the industry-standard Secure Sockets Layer (SSL) technology to prevent any private information you enter from being intercepted. We encrypt your credit card number and personal information using Stripe, which enables secure communications.

What browser should I use to view an order?

For the best viewing and navigational experience, we recommend using the latest versions of Firefox, Chrome or Safari.

What forms of payment do you accept?

We accept MasterCard, American Express and Visa cards. You must be at least 18 years old to order to purchase a Buntopper. We do not accept money orders, cash, or checks for orders placed online.

What kind of sales tax do I have to pay when I shop?

If your website order is shipped to Arizona, California, Colorado, Florida, Georgia, Illinois, Indiana, Kansas, Massachusetts, Minnesota, Missouri, Nevada, New York, North Carolina, Ohio, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington, or Wisconsin, you will pay any applicable state and local sales tax.

How long does it take to process an order?

Our goal is to ship your order as quickly as possible, subject to availability, receipt of payment, and credit card authorization. If you have not received an e-mail confirmation from us within two hours of placing your order, please e-mail us at customerservice@buntoppers.com. In order for us to provide the best customer service, please include your full name and ZIP code in your e-mail.

What if an item I've ordered is out of stock?

Any item that is not currently in stock will be shipped to you when it becomes available. You will not be charged until your item is prepared to ship.

What is the cost of shipping and handling?

We've included the cost of shipping and handling in the Buntopper's per pin price. Say that three times . . .:)